These terms explain how booking and listing stays on Rukozi.com works. Please read them before you book or list a property. By creating an account, booking or listing, you agree to them.
1.About these terms
“Rukozi”, “we” and “us” mean Rukozi.com. “Guest” means anyone who books a stay. “Owner” (or partner) means anyone who lists a property. “Stay” means a night stay or a day-use slot booked through Rukozi.com.
Each listing may also have its own house rules, cancellation policy and charges set by the owner. These are shown on the listing and at checkout and form part of your booking.
2.Who we are
Rukozi.com is an online marketplace. We do not own or run the properties listed on the site. The owner is responsible for the property, its accuracy, its safety and for hosting you. We provide the website, check owners and listings, pass booking details between guest and owner, and help when something goes wrong.
3.Your account
- You must be at least 18 years old and give your real name, email address and mobile number.
- We send a verification code to your email address; your account becomes active once you confirm it.
- Keep your password private. You are responsible for bookings and listings made from your account.
- We may suspend an account that gives false information, misuses the site or breaks these terms.
4.Booking a stay
- Instant booking: some listings are confirmed as soon as you book.
- Request to book: other listings send your request to the owner, who has 24 hours to accept or decline. If the owner does not reply in time, the request expires and nothing is charged.
- You will receive a confirmation email and see the booking under My bookings. The exact address and the owner’s contact details are shared once the booking is confirmed.
- Book only for the number of guests you enter. Extra guests, pets, events or parties need the owner’s approval and may cost extra.
- Owners may not be able to accept repeat no-show guests for instant booking (see section 7).
5.Prices, taxes and payment
- Prices are set by the owner and may change by date (weekends, holidays, special dates). The price you see at checkout is the price for your booking.
- GST is added to the stay as required by law, using the rate that applies to the nightly price. It is shown separately at checkout.
- Meals, pets, extra beds and other extras are charged as listed by the owner.
- Payment: at present you pay the owner at the property. Online payment will be added later; when it is, these terms will be updated.
6.Cancellations
Each listing uses one of the cancellation policies below. The policy for your booking, with exact dates, is shown on the listing, at checkout and in your confirmation.
| Policy | If you cancel |
|---|---|
| Flexible | Up to 1 day before check-in: full refund. Later: the first night is charged. |
| Moderate | Up to 5 days before check-in: full refund. Later: 50% of the booking is charged. |
| Strict | Up to 7 days before check-in: 50% refund. Later: no refund. |
| Non-refundable | No refund once the booking is confirmed. |
- A request the owner has not yet accepted can always be cancelled free of charge.
- Before you cancel, My bookings shows exactly what will be charged.
- If an owner cancels a confirmed booking, you pay nothing and we will try to help you find another stay.
7.Check-in and no-shows
- Every confirmed booking has a 4-digit check-in code, shown in My bookings and your confirmation email. Give it to the owner when you arrive; this confirms your stay.
- Never share the code before you reach the property.
- If you will not arrive, cancel the booking — this frees the dates and may reduce what you owe.
- If you do not arrive and do not cancel, the owner may mark the booking as a no-show. You will be told by email and can dispute it within 24 hours; our team then decides using the information from both sides.
- Guests with two no-shows in 12 months may lose instant booking.
8.During your stay
- Follow the house rules shown on the listing, including check-in/check-out times, quiet hours, pool rules and limits on music, smoking and events.
- Carry a valid photo ID for every adult guest; owners may ask to see it at check-in, as required by local rules.
- You are responsible for damage caused by you or your guests beyond normal wear and tear.
- Use the pool, outdoor areas and facilities at your own risk and supervise children at all times.
- If something is wrong with the property, tell the owner straight away and write to support@rukozi.com if it is not fixed.
9.Reviews and feedback
- Only guests who checked in can review a stay. Reviews must be honest, about your own stay, and free of abuse, personal details or advertising.
- Your first name and the initial of your last name are shown with your review. Owners may publicly reply.
- We may remove reviews that break these rules. We do not remove reviews just because they are negative.
- Private suggestions you send to an owner, and feedback about Rukozi.com, are not published.
10.For property owners
- Verification: before a listing can go live you must complete KYC (PAN, an ID proof and bank details) and upload proof that you own or may rent out the property. Our team reviews both.
- Accurate listings: photos, rooms, facilities, prices and rules must be true and kept up to date. Each property may be listed only once.
- Approval: every new listing, and important changes, are reviewed before they appear. We may send a listing back for changes, pause it or remove it.
- Honouring bookings: keep your calendar correct, reply to requests within 24 hours and host every confirmed guest. Repeated owner cancellations may lead to suspension.
- Commission: Rukozi charges the commission agreed when you accepted the partner agreement, plus GST, on stays that are checked in or completed. You receive a monthly invoice with a due date.
- Unpaid invoices: we send reminders; if an invoice stays unpaid after the reminder period, all your listings are paused until payment is confirmed.
- Missing details: a live listing that stops meeting our listing requirements (for example, missing documents) receives reminders and may be switched off until it is fixed.
- Deleting: a property that has never had a booking can be deleted; one with bookings can only be made inactive, so booking records stay complete.
- You are responsible for local permissions, taxes on your income and the safety of your property.
11.Content on Rukozi.com
The Rukozi name, logo and website design belong to Rukozi.com. Owners keep ownership of the photos and descriptions they upload but allow us to show them on Rukozi.com and to use them to promote the listing. Do not copy listings or content from the site for other purposes.
12.Our responsibility
We check owners and listings carefully, but we cannot inspect every property in person or guarantee that every detail is correct. The owner is responsible for the property and the stay. To the extent the law allows, Rukozi is not liable for loss or injury that happens at a property or for indirect losses. Nothing in these terms takes away rights you have under Indian consumer law.
13.Changes to these terms
We may update these terms as the service grows (for example, when online payment is added). The date at the top shows the latest version. Bookings already confirmed keep the terms and cancellation policy that applied when they were made.
14.Law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. Disputes that cannot be resolved will be handled by the competent courts in Maharashtra, India.
15.Contact
Questions about these terms: info@rukozi.com. Help with a booking: support@rukozi.com (9 AM – 9 PM, every day). See also our privacy policy.